Terms of Service (ToS) | Bare-Metal.io

ToS applies automatically to all Bare-Metal.io, LLC clients upon subscription to the Services including subscription through a third party or any commercial partner. BY SUBSCRIBING TO Bare-Metal.io, LLC’S SERVICES YOU ACCEPT THE POLICIES LISTED IN THIS

DOCUMENT AND ACCEPT TO RESPECT THEM. The service order is described as the package description as presented on the web site or the ”service order” document in case of colocation and dedicated server services.

General

Bare-Metal.io, LLC, agrees to provide services described in the Service Order(s) signed by the parties(“Services”) to the customer subject to the following Terms of Service (ToS). Use of Bare-Metal.io, LLC services constitutes acceptance and agreement to these Terms Of Service and all attachments. Bare-Metal.io, LLC will make all reasonable efforts to provide a quality service to the Customer.

Privacy

Bare-Metal.io, LLC will use the customer’s personal information only as reasonably necessary to provide contracted services and to collect fees owed and will not disclose such information to any third party except as required by law as evidenced by an order of a court of competent jurisdiction and to collection services if needed. The Customer authorizes Bare-Metal.io, LLC to use its name, business name and comments in marketing documents. At any time, the Customer can send a written notice to withdraw this authorization.

Prohibited Usage

You agree that any of the below activities are considered prohibited usage and will result in immediate account suspension or cancellation without a refund and the possibility that Bare-Metal.io, LLC will impose fees; and/or pursue civil remedies without providing advance notice.

Misuse of System Resources: Misuse of system resources, including but not limited to employing programs that consume excessive CPU time (outside of reserved CPU), network capacity, disk IO or storage space.

Unsolicited Communications: Sending unsolicited bulk messages utilizing our network. Generating a significantly higher volume of outgoing e-mail than a normal user. Using a non- existent email return address. Open E-mail relaying. Sending out unsolicited email from any other network that points to a Bare-Metal.io, LLC server.

Access to Other Computers or Networks without Authorization: Attempting unauthorized and/or illegal access of computers, networks and/or accounts not belonging to party seeking access. Any act which interferes with the services of another user or network. Any act relating to the circumvention of security measures.

Other Activities viewed as Illegal or Harmful: Engaging in illegal activities or engaging in activities harmful to the operations of Bare-Metal.io, LLC or the customer.

Providing False Data on any Contract or Application: including fraudulent use of credit card numbers.

Bandwidth Services

Bare-Metal.io, LLC will provide to the Customer the Internet Connectivity, IP Addresses and Internet Traffic services (collectively, the “Bandwidth Services”), as specified in the Service Order.

The Customer agrees to use bandwidth as described in the Acceptable Usage Policy and agrees that bandwidth shall not exceed the number of gigabytes per month for the Services ordered by the Customer on the Service Order Form and that number of gigabytes is the sum of the outgoing data transfer for a period of 1 month. Bare-Metal.io, LLC will monitor the Customer’s bandwidth usage and shall have the right to take corrective action if the Customer’s bandwidth usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges based on the per gigabyte price stated on the Service Order.

IP Addresses

Any IP Addresses allocated to the Customer by Bare-Metal.io, LLC must be maintained by the Customer in an efficient manner as deemed by ARIN and utilized at 80% within 30 days of assignment by Bare-Metal.io, LLC to the Customer. Failure to comply with this Section may result in the revocation of IP Addresses by Bare-Metal.io, LLC after five days notice to the Customer. Bare-Metal.io, LLC shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to the Customer by Bare-Metal.io, LLC, and Bare-Metal.io, LLC reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. All ip requests must be fully justified.

Other Services

Upon request by the Customer, Bare-Metal.io, LLC may at its option, provide the Customer with technical and non-technical support, such as equipment reboots, troubleshooting, DNS and other support, in connection with the Customer’s use of the Customer Space and Bandwidth Services. The Customer agrees to pay the hourly rate of $250 USD for those other services.

Immediate Threats

If, in the determination of Bare-Metal.io, LLC, acting reasonably, the Equipment, software or hosted applications used by the customer or the activities of the customer poses an immediate threat to the physical integrity of the Premises or the physical integrity or performance of the equipment or network of Bare-Metal.io, LLC or any other user of the Premises, or poses an immediate threat to the safety of any person, then Bare-Metal.io, LLC may perform such work and take such other actions that it may consider necessary without prior notice to the Customer and without liability for damage to the Equipment or Data for any interruption of the Customer’s (or its customers’) businesses. As soon as practical after performing such work, Bare-Metal.io, LLC will advise, by email, the Customer of the work performed, or the action taken.

Insurance

Under no circumstances will Bare-Metal.io, LLC be obligated to provide insurance coverage for any data owned by the customer and hosted in the Premises.

If the Customer is in default

If the Customer is in default of any of its obligations under this Agreement, then Bare-Metal.io, LLC may in its sole discretion do the following: without notice suspend access to the Customer Space or Services.

Billing and termination

Invoices are sent by email, upon request a copy can be sent by mail. First Month’s Payment shown in the Service Order must be paid by the Customer to Bare-Metal.io, LLC before commencement of the Term. All other invoices must be paid by the Customer within 15 days from the date of Bare-Metal.io, LLC’s invoices, which invoices will be issued 15 days before the end of the last paid period.

Payments

The Customer will pay Bare-Metal.io, LLC the One-Time Install Fees and Recurring Monthly Fees specified in the Service Order, as well as any charges for Other Services the Customer will pay all applicable taxes levied against or upon the services stipulated in the Service Order (as amended by the parties from time to time) or otherwise provided by Bare-Metal.io, LLC under this Agreement. All One-Time Install Fees will be payable in advance. Recurring Monthly Fees will be payable in advance upon the Customer’s chosen payment period. All other fees and the cost will be payable monthly and payment due on the renewal date. Except for the First Month’s Payment shown in the Service Order, which must be paid by the Customer to Bare-Metal.io, LLC before commencement of the Term, all amounts will be payable in American dollars within 15 days from the date of Bare-Metal.io, LLC’s invoices, which invoices will be issued 15 days before the end of the last paid period. Service interrupted for nonpayment is subject to a $35 USD reconnect charge. Accounts that are not paid 45 days after due date may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a Collection Fee. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS. Any payment not made when due will be subject to interest of two percent (2%) per month compounded monthly (equivalent to a yearly interest rate of 26.86%). Bounced checks are subject to a penalty fees of $30 USD.

The Customer will pay by pre-authorized payment to a Customer credit card, by wire transfer or by check of immediately available funds remitted to Bare-Metal.io, LLC Payment by check and wire transfer will only be accepted for 6 or 12 months prepayments.

Late payment

Service will be interrupted on past due accounts after a 48 hours notification. Service interrupted for nonpayment is subject to a $100 USD reconnect charge. Accounts that are not collectible by Bare-Metal.io, LLC may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and

Collection” Fee. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this ToS.

Changes

Upon 30 days or greater written notice prior to the end of the initial commitment, Bare-Metal.io, LLC may change any fees payable under this Agreement.

Term and termination

The term of this Agreement shall begin upon the date the server is installed and made available to the customer and shall be for the period stated in the commitment section of the Service Order. If no commitment is stated, the term will be of 1 month. Agreement is renewed for successive 1 month after initial commitment until terminated by either Party. After initial commitment stated on the service order, either party may terminate this Agreement on the account’s anniversary date (an account anniversary date corresponds to the day of the month at which an account was opened.) (i) for convenience on 48 hours before the next anniversary date written notice to the other party, or (ii) if the other party (x) commits a material default (which, in the case of the Customer, will include any failure to make any payment when due) and fails to rectify such default within 10 days after being given notice of such default by the other party, or (y) becomes the subject of any voluntary proceedings under any bankruptcy or insolvency laws, or becomes the subject of any involuntary proceedings under any bankruptcy or insolvency laws which are not dismissed or withdrawn within 60 days after filing.

Cancellation requests must be made via email or in writing with the customer’s signature with at least 48 hours notice and sent to: support@bare-metal.io or via mail at Bare-Metal.io, LLC, 151 Summer Street #806, Morrison, CO 80465.

Service downgrades and upgrades

Service downgrades (for instance, when changing to a package that offers fewer resources) will take effect at the account’s anniversary date only (an account anniversary date corresponds to the day of the month at which an account was opened. For instance, if an account was opened on September 8, this account may be modified on the 8th of each month once the original commitment is over). Service upgrades, however, may take effect at any time.

Refund policy

Any prepayment is a commitment regarding the payment period that can not be refunded outside the terms of the satisfaction warranty which applies for 30 days following the opening of the account. However, when closing a product, the account may be credited with the value of advanced payments for that product. The credit may be used for further purchases at Bare-Metal.io, LLC.

The billing errors can be credited retroactively for a period of up to two (2) months.

Payment obligation

Upon account activation, Bare-Metal.io, LLC reserves space, equipment and resources for the customer’s needs. The Customer must pay its account even if he is not making any use of it.

Credit Authorization

The Customer hereby authorizes Bare-Metal.io, LLC and gives consent to Bare-Metal.io, LLC under applicable privacy laws for Bare-Metal.io, LLC to obtain credit information and bank and other financial references regarding the Customer for the purposes of assessing the Customer’s credit worthiness, and the Customer will promptly execute and deliver to Bare-Metal.io, LLC such further documents and assurances and take such further actions as Bare-Metal.io, LLC may from time to time reasonably request in order to carry out the intent and purpose of this Section.

Limitation of Liability

THE CUSTOMER ACKNOWLEDGES THAT Bare-Metal.io, LLC PERMITS OTHER CUSTOMERS TO INSTALL THEIR SOFTWARE AND EQUIPMENT IN THE PREMISES.

Bare-Metal.io, LLC WILL HAVE NO LIABILITY FOR ANY DAMAGES, COSTS, OR LOSSES INCURRED BY THE CUSTOMER (OR ITS CUSTOMERS) CAUSED BY SUCH OTHER LICENSEES’ ACTS, EQUIPMENT, SOFTWARES, ACTIVITIES OR FAILURES TO ACT. THE LIMIT OF Bare-Metal.io, LLC’S LIABILITY IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR BY STATUTE OR OTHERWISE TO THE CUSTOMER (OR ITS CUSTOMERS) CONCERNING PERFORMANCE OR NON-PERFORMANCE IN ANY MANNER RELATED TO THIS AGREEMENT, FOR ANY AND ALL CLAIMS WILL NOT, IN THE AGGREGATE, EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO Bare-Metal.io, LLC UNDER THIS AGREEMENT IN THE IMMEDIATELY PRECEDING 3 MONTHS FROM THE DATE THE CLAIM AROSE. IN NO EVENT WILL Bare-Metal.io, LLC BE LIABLE FOR ANY LOST PROFITS, SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES.

Force Majeure

Neither party will be liable for any delay, interruption or failure in the performance of its obligations if caused by acts of God, war, declared or undeclared, fire, flood, storm, slide, earthquake, or other similar event beyond the control of the party affected (“Force Majeure”). If any Force Majeure occurs, the party claiming the Force Majeure will promptly notify the other. The party claiming the Force Majeure will use commercially reasonable efforts to eliminate or remedy the Force Majeure. This Section will not apply to excuse a failure to make any payment when due.

Backup copies

Bare-Metal.io, LLC will make all possible efforts to provide a backup mechanism and keep complete backup copies of all hosted solutions. However, the customer must keep a personal backup copy of its software, sites, databases and all hosted content. Bare-Metal.io, LLC should not be held responsible of any loss of data or data corruption.

Reselling

The Customer in the normal course of its business may resell to its customers use (subject to all the terms of this Agreement) of the Customer Space, Resources and Bandwidth Services provided by Bare-Metal.io, LLC to the Customer pursuant to this Agreement, except that the Customer will not allow such customers to interconnect with other users in the Premises Any act or omission of any such customer that would be a breach of this Agreement if committed by the Customer will be deemed a breach of this Agreement by the Customer. The Customer agrees to defend, indemnify and hold harmless Bare-Metal.io, LLC, and its officers, directors and

employees (collectively, the “Indemnities”), from any and all liabilities, costs and expenses, including reasonable legal fees, related to or arising from (i) any act or omission of any such the customer that would be a breach of this Agreement if committed by the Customer, and (ii) any claim by any such customer arising from use of the Premises, services provided by Bare-Metal.io, LLC under this Agreement or otherwise from performance or non-performance by a party in any manner related to this Agreement.

Responsibility for Content

The customer is solely responsible for the content stored on and served by his servers.

Entire agreement

This Agreement including the attachments hereto and any Service Orders signed by the parties constitute the entire agreement between the parties regarding the subject matter hereof and supersede all proposals and prior discussions and writings between the parties with respect thereto. EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, Bare-Metal.io, LLC MAKES NO REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED, AND EXPRESSLY EXCLUDES ALL IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR TITLE OR NON-INFRINGEMENT AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW

OR FROM A COURSE OF DEALING OR USAGE OF TRADE. In case of any dispute or inconsistency this main agreement, any attachments, and/or any Service Order, the Service Order will take first priority, this main agreement will take second priority and the attachment will take third priority in interpreting the parties’ rights and obligations.

Severability and Reformation

If any portion of this Agreement is determined to be or becomes unenforceable or illegal, such portion will be reformed to the minimum extent necessary in order for this Agreement to remain in effect in accordance with its terms as modified by such reformation.

Governing Law and Jurisdiction

This Agreement is governed by the laws of the State of Colorado and the laws of the United States applicable therein. The Parties irrevocably submit all disputes arising out of this Agreement to Colorado.

Complaints

Complaints or ToS & AUP violations must be reported to abuse@bare-metal.io or by mail at : Bare-Metal.io, LLC, 151 Summer Street #806, Morrison, CO 80465.

Changes and rights

Bare-Metal.io, LLC may vary these rules and regulations from time to time in its sole discretion, and the Customer will comply with all other reasonable security requirements that Bare-Metal.io, LLC may impose from time to time, provided that the Customer has been given 30 days notice.

SLA

Coverage and Terminology

This Service Level Agreement (SLA) applies to you (“customer”) if you currently hold an account with any of the Hosting services from Bare-Metal.io, LLC (the “Services”) and your account is current (i.e., not past due) with Bare-Metal.io, LLC.

As used herein, the term “Availability” means the percentage of a particular month (based on 24- hour days for the number of days in the subject month) that the content of customer’s equipment is available for access by Bare-Metal.io monitoring service.

Service Level:

Hosting

Objective: Bare-Metal.io aims to achieve 100% Availability for all customers.

Remedy: Except under the conditions mentioned in the next section below, if the Server Availability of customer’s server is less than 100%, Bare-Metal.io will issue a credit to customer according to the following table:

Virtual Machines

Server Availability	Total Downtime in 30 days calendar month	Credit Percentage
99.99 to 100%	0 to 43.2 mins	5%
98% to 99.8%	43.2 mins to 14 hrs 24 mins	10%
95% to 97.9%	14 hrs 24 mins to 36 hrs	25%
90% to 94.9%	36 to 72 hrs	50%
89.9% or below	more than 72 hrs	100%

The credit will be calculated based on the monthly service charge for the affected services.

Physical (bare-metal) Servers

SLA: 4 hour replacement on hardware

Caveats: Bare-Metal.io does not provide operating system level support for Bare-Metal.io servers.

Support Methodology: 24×7 Bare-Metal.io NOC Support

Collocated Devices

Bare-Metal.io may optionally host customer provided equipment. SLAs only apply for dual power and dual fed networking to devices.

B. Cloud Storage with “Veeam Restore”

Objective:

Restore process is initiated though pre-defined Bare-Metal.io support channels.
Restoration process will begin within 1 hour after the service order.
Minimum restore time to running virtual machine is 150GB per hour.
Restore service charge is per incident which includes up to 5 virtual machines, $40 US dollars per VM there after.
Resource charges are based upon customer’s virtual machines restored and are billed monthly.

Example:

Virtual machine with 1 CPU, 2GB RAM and 50GB of storage: the customer is billed for 1 CPU 2GB of RAM, and 50GB of Tier1 (15K RPM) storage for a month.
Virtual machines with 2 CPUs, 4GB RAM and 100GB of storage: the customer is billed for 2 CPUs, 4GB of RAM, and 100GB, of Tier1 (15K RPM) storage for a month.

Remedy:

If the Veeam Restore conditions are not met, Bare-Metal.io will issue a credit to the customer of the restoration fee, one month of resource charges, and one month of the customer’s monthly storage fee.

C. Maintenance Procedure

Bare-Metal.io will do its best to announce any scheduled maintenance at least 24 hours ahead of time to the customer.

Bare-Metal.io reserves the right to perform emergency maintenance without any prior notification, should it be deemed necessary to protect and maintain the security and integrity of the Service.

D. Conditions

Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Availability caused by or associated with:

Circumstances beyond Bare-Metal.io’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA;
Failure of access circuits to the Bare-Metal.io’s Network or it’s upstream providers, unless such failure is caused solely by Bare-Metal.io;
Scheduled maintenance and emergency maintenance and upgrades;
DNS issues outside the direct control of Bare-Metal.io;
Issues with FTP, POP, IMAP, or SMTP customer access;
False SLA breaches reported as a result of outages or errors of any Bare-Metal.io’s measurement system;
Customer’s acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of Bare-Metal.io’s Terms of Service and Master Service Agreement;
E-mail or webmail delivery and transmission;
iDNS (Domain Name Server) Propagation.
Outages elsewhere on the Internet that hinder access to your account. Bare-Metal.io is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. Bare-Metal.io will guarantee only those areas considered under the control of Bare-Metal.io : Bare-Metal.io server links to the Internet, and Bare-Metal.io’s servers.

Credit Request and Payment Procedures

In order to receive a credit, customer must make a request by email to support@bare-metal.io. Each request in connection with this SLA must include customer’s account name and the dates and times of the unavailability of customer’s servers and must be received by Bare-Metal.io within ten

(10) business days after customer’s server was not available. If the unavailability is confirmed by Bare-Metal.io, credits will be applied within two billing cycles after Bare-Metal.io’s receipt of customer’s credit request. Credits are not refundable and can be used only towards future billing charges.

Notwithstanding anything to the contrary herein, the total amount credited to customer in a particular month under this SLA shall not exceed the total hosting fee paid by customer for such month for the affected Services. Credits are exclusive of any applicable taxes charged to customer or collected by Bare-Metal.io and are customer’s sole and exclusive remedy with respect to any failure or deficiency in the Server Availability of customer’s Web site.

Note: Credits are not refundable and can be used only towards future billing charges.